Refund policy

Return & Refund Policy

At HrFurniture, customer satisfaction is important to us. Please read our return policy carefully before placing your order.

Returns

Returns are accepted only in the following cases:

• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.

Inspection Upon Delivery

Please inspect your order at the time of delivery. If you notice any damage or receive the wrong item, notify us immediately before accepting the delivery whenever possible.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind.
• Incorrect size selection by the customer.
• Products that have been used, assembled, or damaged after delivery.
• Mattresses that have been removed from their protective packaging or used, due to hygiene reasons.

Refunds

If your return request is approved after inspection, we will offer a replacement, exchange, or refund depending on the situation.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.